Welcome to the Park Lane Surgery page
Why have we changed the way you contact the surgery?
When COVID lockdown started we decided to deal with all our patient queries the same day, and deal with the serious symptoms first. We did this by asking you for more information when you first called. We then phoned you back.We found some people were happy to receive a quick answer via a phone call or text whereas other people needed conversations for over half an hour, and we were able to offer this. When we needed to carry out a physical examination we had flexibility to see people face to face later in the day. Most importantly, everyone who reported symptoms of a serious illness were sorted the same day. Sometimes though people who didn’t need a doctor were put on the list for the doctor to phone when they could have received self-care advice or help from our administration team. Having the doctor deal with these matters takes them away from caring for unwell patients.
As winter approached it got much busier at the surgery and we needed a way to direct people to the best form of help quickly. As you know it can be very difficult to get through to the surgery by telephone especially at 8am and 2pm.
We have decided the best way to do this is to introduce an online system called “Klinik” as the new way for people to contact us. You click on the most appropriate “tile”, tell us what you need and we can then respond to you with advice, a prescription, a text, a telephone call or a face to face appointment. Klinik is just the name for the computer system that we use. It’s still your usual Park Lane team dealing with your queries.
There are tiles for new medical problems, follow up problems, medication enquiries, nursing issues and more. Please have a look at the tiles as some of them have links to other services and websites that you might find useful.
Of course, not everyone can use the internet. Some people may have a friend or relative who can put a Klinik request in on their behalf. Otherwise people can phone our trained receptionists who will submit a Klinik request for them. We encourage you to use Klinik where you are able as we think you will find it simple to use and that we are very responsive to you.
We will be constantly reviewing this new way of working to make sure no one is disadvantaged by it.
Thank you from everyone at Park Lane Surgery
Monday – Friday, 8am – 6.30pm
Weekend – Closed
Extra evening & weekend appointments are also available – Please ask reception for more details
Park Lane Surgery
Waters Green Medical Centre
How do I…
Simply download, print out and complete a new patient registration form and new patient questionnaire at home and bring it into the surgery along with 1 form of photo id and 1 proof of address. We have printed copies here if you don’t have a printer at home. Once this has been signed, your details will be added onto our system. It takes 2/3 working days for you to become an active patient on our system. The best and quickest way to contact the practice is by using our online Klinik system to contact the practice.
Please check if your postcode is in our practice boundary by clicking here
To book an appointment please use our online service Klinik any time and your query will be dealt with during the working day. If you do not have access to the internet you can call the surgery and a receptionist will submit your request through Klinik for you. If you have a repeat medication that you are requesting please use our online service.
If you’re not registered to use our online service yet, see ‘Use online services’ below.
If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the slot to someone else.
Park Lane Surgery uses two online services.
The first is called Klinik. This let’s you:
- Arrange appointments with the practice
- Get quick clinical advice & treatment online
- Save unnecessary trips to the practice
- Request fit notes, check test results, request letters and other admin forms
You do not need to register for this service.
The second is called Patient Access. This website and mobile app lets you:
- Order your repeat prescriptions
- Access your medical records
To register for our online service, just pop in to the practice with photo ID such as a passport or driving licence, and a utility bill in your name dated within the last 3 months.
For illnesses lasting 7 days or less, you don’t need a sick note but you may need to complete a self-certification form. You can pick one up at our surgery reception or on this website – www.gov.uk/government
For absences of over 7 days, you’ll need medical evidence for your employer. For this, you’ll need a doctor’s Fit Note. Your doctor can also give you a “Fitness For Work” note which helps you get back to work more quickly.
Housebound patients can receive a home visit from a doctor by calling the practice between 8am and 11am. You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.
Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.
Your GP may refer you to the community nursing team for home visits, and anyone who has recently had a baby or who is a newly registered patient with a child under 5 will receive a home visit from our health visitor.
If you need a repeat prescription, you can choose from one of the following three options:
- Online at: www.app.patientaccess.com
- In person at our surgery: Due to Coronavirus (covid-19) please register for online access, if you do not have access to the internet please put your request in the Park Lane box on the Ground Floor of the Medical Centre.
- By post with a stamped addressed envelope to send it back to you
We don’t accept requests for repeat prescriptions over the phone.
Make sure your repeat prescription request reaches us 7 days before the due date. Allow 2 working days between requesting and collecting your prescription. If you’re ordering your medication early, tell us the reason with your prescription request to avoid delays.
Some local chemists offer a collection or delivery repeat prescription service. Contact your pharmacy to find out more.
Patients on repeat medications need to see a nurse or doctor for an annual medication review. You’ll see a notification on your repeat prescription slip when yours is due. Make sure to arrange an appointment in plenty of time to avoid delays to your prescription.
When you’ve had a test, you’ll be told how long it’ll take to get the result. Complete a Klinik request after this time if you haven’t heard anything.
Our receptionists can only relay messages from your doctor, they can’t comment on your results. It’s your responsibility to check your test results and make follow-up appointments whenever necessary.
Our data protection and confidentiality policy means we can only give results to the patient themselves without prior permission.
Blood Tests: If your GP has asked you to have a blood test, please call 01625 264095 to book an appointment on the first floor of Waters Green Medical Centre the following times:
Booked tests: Monday – Friday, 8am – 3.30pm
Please allow at least two working days to call for blood test results and five working days for X-ray results.
If you need medical advice urgently and you feel it cannot wait until our surgery re-opens, call the out-of-hours service on 111.
You can talk to a medical professional to explain your problem and may be given advice or asked to come for an urgent appointment at the out of hours centre.
The service is open:
Monday – Thursday, 6.30pm – 8am
Friday – Monday, 6pm – 8am
Home visits are only made in exceptional circumstances.
In a genuine emergency call 999. Chest pain and/or shortness of breath are considered to be emergencies.
The following services are offered via our practice:
- Cervical cytology (smear tests)
- Chronic disease management – Diabetes, asthma/COPD, CHD
- Dietary advice
- Drug misuse
- Ear syringing
- Health visiting
- Mental health
- Minor surgery clinic
- Mums and babies clinic (antenatal & immunisation)
- NHS health checks
- Older people
- Sexual health
- Travel advice & immunisations*
- Vaccinations & immunisations
- Wound care
*Planning to jet off somewhere exotic and need travel vaccinations? Please make an appointment with the practice nurse at least six weeks ahead of your travel date. To help us offer the right advice and vaccinations, please fill out the online form before coming to see the nurse.
We charge for some tasks outside of normal NHS medical services.
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Park Lane Surgery in the last financial year was £56,852 before tax and National Insurance. This is for 1 full time GPs and 7 part time GPs and no locum GPs who worked in the practice for more than six months.
EU Exit advice for patients
We have heard from many of our patients with questions around their health and care as a consequence of an EU exit. The best source of information can be found on www.nhs.uk. This website will be updated on a regular basis.
Information regarding medicines
Please keep ordering your repeat prescriptions and taking your medicines as normal. It’s very important you don’t order more medicines than normal. If you do, then it may mean that other people won’t be able to get their medicines. Further information is available on www.nhs.uk