Welcome to the High Street Surgery page
Do you need to register with a GP, make an appointment or arrange your repeat prescription? Then you’ve come to the right place – welcome to the High Street Surgery page. Our friendly team here at the Waters Green Medical Centre are all here to help you and your family to stay in good health, so you can rest assured that whatever your needs, we’re on hand to safeguard your wellbeing. We’re dedicated to making it easier for the people of Macclesfield to get the excellent medical care they need and that’s why we’ve introduced eConsult appointments and the ability to view your medical records online. Our page is the perfect place to find out more about all the services we provide.
Monday – Friday, 8am – 6.30pm
Weekend – Closed
Tel: 01625 423692
When we’re closed call 111
High Street Surgery
Waters Green Medical Centre
Here for you
Appointments are available:
Evening & weekends – Please ask reception for more details
How do I…
Simply download, print out and complete a new patient registration form at home and bring it into the surgery. We have printed copies here if you don’t have a printer. Once this has been signed, your details will be added onto our system so you can book appointments and contact our practice.
Appointments can be made by either telephoning the surgery, by calling in and speaking to reception, or by booking an appointment online. When booking an appointment online, press the routine box to access the available appointments. You may consult any of the doctors in the practice.
Appointments are usually made 48 hours in advance but there are a number of advance bookings available for up to six weeks.
If you’re not registered to use our online service yet, see ‘Use online services’ below.
If you need an urgent appointment, please give your contact telephone number to the receptionist and our triage nurse will call you back.
Telephone consultations are also available after the doctors morning surgery.
You may not always need an appointment with a doctor. Nurses can handle many conditions and often see you more quickly. Our receptionists can advise you about who would be the best member of our team to see.
If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the slot to someone else.
High Street Surgery uses two online services. The first is called Patient Access. This website and mobile app lets you:
- View, book and cancel select appointments at our practice
- Order your repeat prescriptions
- Access your medical records
To register for this online service, just pop in to the practice with photo ID such as a passport or driving licence, and a utility bill in your name dated within the last 3 months.
The second is called eConsult. This website and mobile app let’s you:
- Get quick clinical advice & treatment online
- Save unnecessary trips to the practice
You do not need to register for this service.
For illnesses lasting 7 days or less, you don’t need a sick note but you may need to complete a self-certification form. You can pick one up at our surgery reception or on this website – www.gov.uk/government
For absences of over 7 days, you’ll need medical evidence for your employer. For this, you’ll need a doctor’s Fit Note. Your doctor can also give you a “Fitness For Work” note which helps you get back to work more quickly.
Housebound patients can receive a home visit from a doctor by calling the practice between 9am and 10.15am. You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.
Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.
Your GP may refer you to the community nursing team for home visits, and anyone who has recently had a baby or who is a newly registered patient with a child under 5 will receive a home visit from our health visitor.
If you need a repeat prescription, you can choose from one of the following three options:
- Online at: www.app.patientaccess.com (registered users only – see ‘Use Online Services’ to register)
- In person at our surgery.
We don’t accept requests for repeat prescriptions over the phone.
Make sure your repeat prescription request reaches us 7 days before the due date. Allow 2 working days between requesting and collecting your prescription. If you’re ordering your medication early, tell us the reason with your prescription request to avoid delays.
Some local chemists offer a collection or delivery repeat prescription service. Contact your pharmacy to find out more.
Patients on repeat medications need to see a nurse or doctor for an annual medication review. You’ll see a notification on your repeat prescription slip when yours is due. Make sure to arrange an appointment in plenty of time to avoid delays to your prescription.
Test results are handled by our practice secretaries between 1:30pm – 3pm every day.
Our data protection and confidentiality policy means we can only give results to the patient themselves without prior permission.
If you’re registered for Patient Access, you can view your test results online.
If you need medical advice urgently and you feel it cannot wait until our surgery re-opens, call the out-of-hours service on 111.
You can talk to a medical professional to explain your problem and may be given advice or asked to come for an urgent appointment at the out of hours centre.
The service is open:
Monday – Thursday, 6.30pm – 8am
Friday – Monday, 6pm – 8am
Home visits are only made in exceptional circumstances.
In a genuine emergency call 999. Chest pain and/or shortness of breath are considered to be emergencies.
The following services are offered via our practice:
- Asthma management
- Cervical cytology
- Child development
- Childhood immunisation
- Chronic Obstructive Pulmonary (COPD)
- Diabetic management
- Family planning/contraception
- Flu clinics
- Heart disease
- Mental health
- Minor surgery/wart clinic
- Postnatal support
- Travel vaccinations*
- Well baby
- Well woman/well man check
- Ear syringing
- NHS health check
*Planning to jet off somewhere exotic and need travel vaccinations? Please make an appointment with the practice nurse at least six weeks ahead of your travel date. To help us offer the right advice and vaccinations, please fill out the online form before coming to see the nurse.
We charge for some tasks outside of normal NHS medical services.
All GP Practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at that practice.
The average pay for GPs working in High Street Surgery in the 2017 / 2018 financial year was £74,513.00 before tax and national insurance.
This is for 6 part time GPs who worked in the practice for more than six months.
EU Exit advice for patients
We have heard from many of our patients with questions around their health and care as a consequence of an EU exit. The best source of information can be found on www.nhs.uk. This website will be updated on a regular basis.
Information regarding medicines
Please keep ordering your repeat prescriptions and taking your medicines as normal. It’s very important you don’t order more medicines than normal. If you do, then it may mean that other people won’t be able to get their medicines. Further information is available on www.nhs.uk