Registering Online:
We are using a new online service called Register with a GP surgery that makes it easy to register with South Park Surgery.

Just fill in this quick online form to start the process. You do not need proof of address or immigration status, ID or an NHS number.

The service is designed and run by the NHS, so your personal information is safe. It cuts our administrative workload and makes it easier for you to register.

Paper forms are still available if you need one.

Registering in-person:
Simply download, print out and complete a new patient registration form at home and bring it into the surgery. We have printed copies here if you don’t have a printer. Once this has been signed, your details will be added onto our system so you can book appointments and contact our practice.

Routine appointments can be booked up to 4 weeks in advance, simply visit or call the surgery, or use our online service.

Our Reception team will ask for basic information about your symptoms to make sure you’re seen quickly by the most appropriate member of our team.

If you’re not registered to use our online service yet, see ‘Use online services’ below.

You can book an urgent, same-day appointment by calling the Reception team from 8am onwards. Leave your details and one of our nursing staff will call you back between 8am – 11am and 2pm – 3pm to provide clinical advice or an urgent appointment if you need one.

If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the slot to someone else.

South Park Surgery uses an online service called Patient Access. This website and mobile app lets you:

• View, book and cancel select appointments at our practice
• Order your repeat prescriptions
• Access your medical records

To register for our online service, just pop in to the practice with photo ID such as a passport or driving licence, and a utility bill in your name dated within the last 3 months.

For illnesses lasting 7 days or less, you don’t need a sick note but you may need to complete a self-certification form. You can pick one up at our surgery reception or on this website – www.gov.uk/government

For absences of over 7 days, you’ll need medical evidence for your employer. For this, you’ll need a doctor’s Fit Note. Your doctor can also give you a “Fitness For Work” note which helps you get back to work more quickly.

Housebound patients can receive a home visit from a doctor by calling the practice between 8am and 10.30am. You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.

Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.

Your GP may refer you to the community nursing team for home visits, and anyone who has recently had a baby or who is a newly registered patient with a child under 5 will receive a home visit from our health visitor.

If you need a repeat prescription, you can choose from one of the following three options:

• Online at: www.app.patientaccess.com
• In person at our surgery
• By post with a stamped addressed envelope to send it back to you

We don’t accept requests for repeat prescriptions over the phone.

Make sure your repeat prescription request reaches us 7 days before the due date. Allow 2 working days between requesting and collecting your prescription. If you’re ordering your medication early, tell us the reason with your prescription request to avoid delays.

Some local chemists offer a collection or delivery repeat prescription service. Contact your pharmacy to find out more.

Patients on repeat medications need to see a nurse or doctor for an annual medication review. You’ll see a notification on your repeat prescription slip when yours is due. Make sure to arrange an appointment in plenty of time to avoid delays to your prescription.

When you’ve had a test, you’ll be told how long it’ll take to get the result. Call our surgery after this time if you haven’t heard anything.

Our receptionists can only relay messages from your doctor, they can’t comment on your results. It’s your responsibility to check your test results and make follow-up appointments whenever necessary.

Our data protection and confidentiality policy means we can only give results to the patient themselves without prior permission.

Blood Tests: If your GP has asked you to have a blood test, please call 01625 264095 to book an appointment or use our drop in facility on the first floor of Waters Green Medical Centre the following times:

Booked tests: Monday – Friday, 8am – 3.30pm
Drop in tests: Monday- Friday, 8am – 3pm

The practice won’t contact you if your test is normal. However, if you prefer, you can call our Blood Results Line on 01625 264024 (open Monday – Thursday, 2pm – 3.30pm) between 7 and 10 days after your test.

If you need medical advice urgently and you feel it cannot wait until our surgery re-opens, call the out-of-hours service on 111.

You can talk to a medical professional to explain your problem and may be given advice or asked to come for an urgent appointment at the out of hours centre.

The service is open:

Monday – Thursday, 6.30pm – 8am
Friday – Monday, 6pm – 8am

Home visits are only made in exceptional circumstances.

In a genuine emergency call 999. Chest pain and/or shortness of breath are considered to be emergencies.

• Share feedback about our surgery
• Sign up for our newsletter (coming soon)
• Take our Friends & Family Test (coming soon)
• Join our Patient Participation Group
• To make a complaint please call our surgery and ask to speak to the practice manager.

The following services are offered via our practice:

• Diabetic management clinic
• Asthma management clinic
• Antenatal clinic
• Alcohol advice
• Cervical cytology (smear tests)
• Childhood immunisation clinic
• Child development clinic
• Chronic Obstructive Pulmonary Disease (COPD)
• Epilepsy
• Hypertension clinic
• Family planning/contraception
• Flu clinics
• Well Baby clinic
• Mental health
• Minor surgery/wart clinic
• Older people
• Postnatal support
• Counselling clinic & community psychiatric nurses
• Smoking cessation clinic
• Travel clinic*
• Dietetic clinic
• Cardiovascular clinic
• Young persons

*Planning to jet off somewhere exotic and need travel vaccinations? Please make an appointment with the practice nurse at least six weeks ahead of your travel date. To help us offer the right advice and vaccinations, please fill out the online form before coming to see the nurse.

We charge for some tasks outside of normal NHS medical services.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in South Park Surgery in the 2022/23 financial year was £99,310 before tax and National Insurance.

This is for 5 full time GPs and 4 part time GPs who worked in the practice for more than 6 months.

Dr David Cragg (m)
MBChB (Sheffield 1988) MD DRCOG FRCGP
Special Interests: Cardiovascular Disease, Minor Surgery

Dr Anis Loonat (m)
MBChB (Manchester 1996) MRCGP PG Cert Diabetes Mgt
Special Interests: Diabetes, Vulnerable Adults and Children

Dr Mark Lumb (m)
BA BM BCh (Oxford 2009) DCH MRCGP
Special Interests: Dermatology, Children’s Health

Dr Gillian Berger (f)
BSc MBChB (Manchester 1996) MRCGP
Special Interests: Dermatology, Respiratory Medicine, Diabetes

Dr Andrew Fitzgerald (m)
BSc MB BS (London 2009) MRCGP
Special Interests: Children’s Health

Dr Mily Joseph (f)
MBChB (Manipal India 1996) DRCOG DFSRH MRCGP
Special Interests: Children’s Health, Palliative Care, Women’s Health

Dr Stephanie Pearl (f)
MBChB (Glasgow 1997) DRCOG DFFP MRCGP
Special Interests: Mental Health, Women’s Health

Dr Samuel Redfern (m)
BMBS, BMedSci (Nottingham 2010) MRCGP

Dr Rebecca Hollingworth (f)
MB BS, (Newcastle upon Tyne 1997) DRCOG DFFP

Dr Sara Jafari (f)
MB BS, (Karachi, Pakistan 2005) DFSRH MRCGP

Karen Scott (f)
Non-Medical Prescribing Practice Nurse

Angela Howard (f)
Senior Practice

Emily West (f)
General Practice Nurse

Rachel Dougan (f)
Advanced Nurse Practitioner

Victoria Coull-Middling (f)
General Practice Nurse

Susan Heapy (f)

Mrs Helen Hawthorne
Practice Manager