Team Volunteer at Waters Green

What is Team Volunteer?

During the height of the Covid-19 Lockdown, we were pleased to be able to help patients access support via NHS Responders, Cheshire East Helping People and various other local and national support services. More than ever before, we have been shown the value of volunteers and their contribution!

As we move forward, the Macclesfield Primary Care Network is launching a new volunteer scheme, Team Volunteer, to support our patients at Waters Green and provide an opportunity for those who want to get involved and give back to the community.

There is a definite need for the service;  we are searching for people who are looking for a way to stay active and involved in the community. We are looking for people to fulfill a variety of different roles and are able to commit time as and when required, this could be on a weekly basis or occasionally. You will be given full training, including an induction and the support to develop new skills and meet new people in your chosen role.


Currently Recruiting

Coming Soon

We are looking for friendly volunteers, who are confident on the phone, and can happily chat to anyone about anything for our new befriending service: Team Talk.

You will be providing regular phone contact with patients who are lonely or isolated, or who are perhaps feeling a bit down and would welcome a friendly voice. Your call may be the one thing that brightens a person’s day!

If this sounds like something you would like to help with, please fill in our application form, or get in touch. We’d love to hear from you.

Volunteers in this role will be the welcoming face of Waters Green Medical Centre. Your role will include welcoming patients and visitors, encouraging hand washing / sanitizing, wearing of face coverings and directions if required.

You will offer reassurance to patients who may be worried about their appointment and are unsure where they need to go.

We also hold events in the community for patients, such as our Ageing Well Roadshow. Volunteers play a vital role in these, greeting patients, and registering them for the event and sessions on offer.

Traffic Marshals play a big role on our event days. You will be working in our car park at the Medical Centre and potentially at other local sites, directing drivers to the appropriate parking zones and specific bays. This will really help patients who are not confident with the layout in our car park and other areas.

We are looking for volunteers who can provide a warm welcome and a friendly smile to put patients at ease and clear directions to patients when they arrive on site.

If this sounds like something you would like to help with, please fill in our application form, or get in touch. We’d love to hear from you.

We are looking for a friendly volunteer who has their own transport, to meet with patients and carers at their home and provide them safe transport and is a good and conscientious driver to provide transport for patients.  To enable them to attend medical appointments, as they often have little or no form of transport and often struggle with mobility. This may include the dentist, podiatrist, hairdresser etc. You can be a huge help!

This may involve transport to groups or sessions, where you may stay or call back for them later. It may also involve taking them shopping and supporting them around the shops and carrying their shopping.

Mileage costs will of course be reimbursed. You will need full business insurance to cover the journeys in your car, but many companies will allow you to add this free of charge for volunteer driving roles.

If this sounds like something you would like to help with, please fill in our application form, or get in touch. We’d love to hear from you.

For this role, we are looking for friendly, enthusiastic volunteers to provide information and signposting to patients regarding health and social issues. This could include raising awareness of a support group, an event or even a clinic or service.

For example, did you know you can self-refer to see a physiotherapist? Or that there is a support group in Macclesfield for new parents, called the Smile Group?

We want to share the knowledge of all the amazing services in our community, and we’d love some friendly volunteers to help us. You would be based in the Atrium and the Ground floor entrance, and armed with local knowledge and a listening ear to guide patients along their healthcare journey.

If this sounds like something you would like to help with, please fill in our application form, or get in touch. We’d love to hear from you.

This role will involve supporting patients to access online services, such as eConsult and Patient Access. We want every patient to be able to access the best help for them when they need it, this is where you can help!

As well as support with online services, we are looking to launch a new Blood Pressure Monitor Library, where patients can borrow a blood pressure machine from Waters Green so that they can take daily readings.

We are looking for patient and practical volunteers, who are comfortable around technology and happy to demonstrate to others.

This role will be mostly based in the community, providing support for patients who want to join a new group, club or service, but who would welcome the support of someone attending with them. It’s natural to be anxious when trying something new and that’s where you can help!

Many of the patients you will meet will have been seen in our Social Prescribing Service, they may have been recommend a particular group or service that could help them. You will play a part in encouraging them to attend, join in and build up their confidence to go without support after a short time.

For this role, we are looking for a friendly, outgoing person, who likes joining in, and can make anyone feel at home, you will have a supportive and can-do attitude, and will be more like a friend than a volunteer.

Apply to Join Team Volunteer

If you would like to apply for any of our volunteer roles, please click on the button opposite, this will take you to our online application form. If you have any trouble completing the form, or would like to speak to us first, please don’t hesitate to get in touch. We can also provide a paper-based application form.


As well as the amazing service you are providing to patients at Waters Green, there are also many benefits to being a volunteer.

  • Volunteering reduces social isolation. It gives you a purpose, and opportunity to meet new people, and make a difference in their lives.
  • Volunteering can have positive effects on your health and wellbeing. It is one of the 5 Ways to Wellbeing, under the title of “Give”.
  • It can add value to your CV and provide you with more employment options in the future, especially with regards to a reference.
  • There are a wide variety of roles on offer, covering all days of the week. This offers a wide choice of opportunities, along with new skills and experiences.
  • There may be the opportunity to set up your own peer group sessions, to support people in a similar situation and to encourage shared experience and support.

Volunteering at our successful Covid Vaccination Clinics

The opportunity to volunteer at one of the momentous events in recent years was something not to miss.

The clinics were held at Waters Green Medical centre and at Macclesfield Community Centre. The roles that were needed included meeting and greeting, marshalling car parks, working the lifts and directing patients. We were all organised by Victoria Newton and her fantastic team.

At Waters Green Medical Centre (where the Pfizer vaccine was administered) the patients were greeted either in the car park, for those who had driven, or the entrance hall. They were then asked to wait until 5 minutes before their appointment before they proceeded to their appointment, either by the stairs or the lifts. They then waited 15 minutes after their appointment, in the Atrium, before leaving.

The waiting before and after the vaccine gave us the opportunity to chat to the patients. That meant we met some wonderful people – like Doreen, who at 96, had walked at least a mile to her appointment. She was telling us about her new flat and how grateful she was to be there and how lucky she felt each day. She was an inspiration.

One of the other volunteers Judith Nicholson said “Who could have expected vaccination clinics to be so much fun?  It provided a great opportunity to escape from the house, meet people and have a chat. One elderly lady commented that it was the first time that she had left the house for many months. So much so that she received a phone call wondering whether she was still alive as her pension had not been picked up. Fortunately, that was not the case, she received her first vaccine, was alive and truly grateful for being able to attend the clinic and enjoy a welcome chat.”

At the Macclesfield Community Centre (where the Astra Zeneca vaccine was delivered) the patients queued up outside and entered the building, socially distanced, to receive their vaccine and left straight away. It was great to meet and chat to people as they queued and watch them punch the air and do a little jig as they came back out into the car park. They were all so grateful to have received their vaccine.

Patients were always very grateful and thanked the volunteers – even when on a few occasions the queue got a bit long. In fact, because the vaccine was given in age bands patients often knew each other having gone to school or worked with them. So, there would be quite a bit of banter and actual disappointment when their turn came and they had to move away from the reminiscing.

Another volunteer Eve Fletcher reports “My overall memory was of how, the majority of, the people attending the Macclesfield Community Centre were so happy to be receiving the vaccine, that they put up with torrential rain and snow. Very few complained and we were always supported by others who complimented us on running such well organised clinics (but that praise should go to Victoria). The mad rush when there was spare vaccine and the surgeries hit the phones and all these people arrived at 4.30pm, so pleased that they could have their jabs. I loved every moment of volunteering and continue to enjoy helping out, now at Andrews Pharmacy but can’t wait to help out as one of Vicky’s Volunteers again!”

Lorraine Chapman another regular volunteer explained “When we were at Duke Street there were lots of people who said “You must be cold stood there!” But one of the over-riding thoughts I have, is that the majority of people were grateful for what we were doing and would thank us. There was always the odd one who was impatient with the queues and not happy. But it was meeting the other volunteers from all walks of life and being made to feel welcome. Also, it was great to think that we were doing something useful, when there was not a lot else we could do, in those strange times!”

At both centres Victoria and her team kept us well supplied with tea or coffee and, on some occasions, hot chocolate. The patients brought treats for the staff and volunteers so there was a never-ending supply of sweets and chocolate biscuits and on one memorable occasion, sausage rolls!

In the early days, a hot drink or warm snack was very welcome, when the weather was very cold. On several occasions the paths to the centres had to be de-iced before the patients started to arrive. The outside volunteers on these occasions needed to wear all their warmest clothing. But even then when, I made my way home, my feet only started to thaw out as I finished the 20 minute walk.

I loved volunteering and would check regularly on a Thursday for an email request from Victoria to sign up for the next week’s clinics (I didn’t want anyone else to have my slot!). Due to my age (let’s say – over 50), I met lots of people I knew and enjoyed the opportunity to catch up with them. Although it was a bit tricky recognising people in their masks!

So the clinics finally finished in May and the event was celebrated by the arrival of an ice-cream van, with a free ice-cream for all. I miss my fellow volunteers, who became good friends, and hope to see them again in the future.

Photos to follow…………

Spotlight on our Befriending Volunteer

“Phone befriending is a great way to build relationships with people on the phone; to check how they are and what they’ve been doing, or reminisce about the past.

Through lockdown, phone befriending has provided a safe way to chat, reduce loneliness, get to know one another and share what we’ll be doing in the week.

For 5 minutes or 15+ on the phone, we’re here to hear you.”

Alice Beech

Alice Beech

Volunteer Befriender

Meet Our Coordinator

Hi, my name is Victoria Newton and I am the Volunteer Coordinator here at Waters Green Medical Centre. I have over 20 years volunteering experience, ranging from leading girl-guiding groups to helping in museums! I believe that volunteering is the perfect opportunity to give something back to your community and develop your potential. My personal volunteering experience has been enhanced, as what was my hobby is now a platform for me to share my passion. Volunteering at Waters Green can be flexible, whether you want to stay for a short period or for a while, all help will be welcomed gratefully. We will work together to meet your needs. I look forward to meeting you!


Victoria Newton

Victoria Newton

Volunteer Coordinator

Contact Details

Victoria can be contacted by phone or email, using the details below:

Mobile: 07497 345 265

Please note Victoria only works on Tuesday to Friday. Outside of these days, please either leave a message or drop Victoria an email and she will get back to you.