Welcome to the Broken Cross Surgery page
Your first resource to get the medical help you need. At Broken Cross Surgery, our friendly team are dedicated to serving the health and wellness needs of the local Macclesfield community, so if you’re new to the area and need to register with a GP, we’re here to help. This page is the best place to find out everything you need to know about making an appointment, getting your test results or ordering a repeat prescription. We’ve also got helpful information about how to improve your own and your family’s health so you can stay well all year round.
Monday – Friday, 8am – 6.30pm
Weekend – Closed
Tel: 01625 617300
When we’re closed call 111
Broken Cross Surgery
Waters Green Medical Centre
Here for you
Appointments are available:
Weekdays – Tuesdays from 7am
Evenings – Wednesday & Thursday until 7.30pm
Extra evening & weekend appointments are also available – Please ask reception for more details
How do I…
Simply download, print out and complete a new patient registration form at home and bring it into the surgery. We have printed copies here if you don’t have a printer. Once this has been signed, your details will be added onto our system so you can book appointments and contact our practice.
Book an appointment by visiting or calling the practice any time throughout the working day, or at any time using our online service. If you’re not registered to use our online service yet, see ‘Use Online Services’ tab.
For nurse appointments, you’ll need to give us a call to book.
If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the slot to someone else.
Broken Cross Surgery uses an online service called Patient Access. This website and mobile app lets you:
- View, book and cancel select appointments at our practice
- Order your repeat prescriptions
- Access your medical records
To register for our online service, just pop in to the practice with photo ID such as a passport or driving licence, and a utility bill in your name dated within the last 3 months.
For illnesses lasting 7 days or less, you don’t need a sick note but you may need to complete a self-certification form. You can pick one up at our surgery reception or on this website – www.gov.uk/government
For absences of over 7 days, you’ll need medical evidence for your employer. For this, you’ll need a doctor’s Fit Note. Your doctor can also give you a “Fitness For Work” note which helps you get back to work more quickly.
Home visits are available if it is not possible for you to attend the surgery. All requests for a visit should be made if possible before 10.30am.
You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.
If you need a repeat prescription, you can choose from one of the following three options:
- Online at: www.app.patientaccess.com
- In person at our surgery
- By post with a stamped addressed envelope to send it back to you
We don’t accept requests for repeat prescriptions over the phone.
Make sure your repeat prescription request reaches us 7 days before the due date. Allow 2 working days between requesting and collecting your prescription. If you’re ordering your medication early, tell us the reason with your prescription request to avoid delays.
Some local chemists offer a collection or delivery repeat prescription service. Contact your pharmacy to find out more.
Patients on repeat medications need to see a nurse or doctor for an annual medication review. You’ll see a notification on your repeat prescription slip when yours is due. Make sure to arrange an appointment in plenty of time to avoid delays to your prescription.
When you’ve had a test, you’ll be told how long it’ll take to get the result. Call our surgery after this time if you haven’t heard anything.
Our receptionists can only relay messages from your doctor, they can’t comment on your results. It’s your responsibility to check your test results and make follow-up appointments whenever necessary.
Our data protection and confidentiality policy means we can only give results to the patient themselves without prior permission.
Please allow at least two working days to call for blood test results and five working days for X-ray results.
If you need medical advice urgently and you feel it cannot wait until our surgery re-opens, call the out-of-hours service on 111.
You can talk to a medical professional to explain your problem and may be given advice or asked to come for an urgent appointment at the out of hours centre.
The service is open:
Monday – Thursday, 6.30pm – 8am
Friday – Monday, 6pm – 8am
Home visits are only made in exceptional circumstances.
In a genuine emergency call 999. Chest pain and/or shortness of breath are considered to be emergencies.
The following services are offered via our practice:
- Cervical cytology (smear tests)
- Child health surveillance
- Chronic disease management – Diabetes, asthma/COPD, CHD
- Dietary advice
- Drug misuse
- Health visiting
- Mental health
- Minor surgery
- Mums and babies clinic (antenatal & immunisation)
- Older people
- Sexual health
- Travel advice & immunisations*
- Vaccinations & immunisations
*Planning to jet off somewhere exotic and need travel vaccinations? Please make an appointment with the practice nurse at least six weeks ahead of your travel date. To help us offer the right advice and vaccinations, please fill out the online form before coming to see the nurse.
We charge for some tasks outside of normal NHS medical services.
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Broken Cross Surgery in the last financial year (2017-2018) was £47,206 before tax and National Insurance. This is for 4 part time GPs who worked in the practice for more than six months.
EU Exit advice for patients
We have heard from many of our patients with questions around their health and care as a consequence of an EU exit. The best source of information can be found on www.nhs.uk. This website will be updated on a regular basis.
Information regarding medicines
Please keep ordering your repeat prescriptions and taking your medicines as normal. It’s very important you don’t order more medicines than normal. If you do, then it may mean that other people won’t be able to get their medicines. Further information is available on www.nhs.uk