Broken Cross Surgery

Welcome to the Broken Cross Surgery page

Due to a worldwide internet outage we are unable to take any phone calls at the surgery or access any patient records.
Please attend your appointment as planned but be aware there may be delays.
We will update the website when we know more.

Our Surgery

Your first resource to get the medical help you need. At Broken Cross Surgery, our friendly team are dedicated to serving the health and wellness needs of the local Macclesfield community, so if you’re new to the area and need to register with a GP, we’re here to help. This page is the best place to find out everything you need to know about making an appointment, getting your test results or ordering a repeat prescription. We’ve also got helpful information about how to improve your own and your family’s health so you can stay well all year round.

Practice Notices

Mental Health Crisis Line Contact Details
Request advice & treatment, sick notes, find self-help advice from the NHS, find a pharmacy & contact 111.
General practice is facing unprecedented pressure. Demand is exceeding capacity, patients are facing longer delays.
This video explains why you don’t always need to see the GP.
Dove Buddies is a social friendship group for adults who have experienced bereavement and who may be struggling with social connections, loneliness and isolation. The group is held every second Tuesday of the month at West Park Café.
Patients can self-refer into the service. The self-referral form can be found in the service leaflet, on the website here, or by telephoning 01625 264037. Following self-referral, a member of the team will contact patients to introduce the service and ascertain their needs.

Orcha – Cheshire East’s own Health and Care Apps Library

 

https://cheshireeast.orcha.co.uk/

  • Exists because:  There are 300,000 + digital health apps out there but only 1 in 5 is compliant with relevant standards
  • ORCHA review for compliance with professional assurance (and evidence), data privacy and security, usability and accessibility so users can find the best and safest apps
  • The Site is a public facing resource
  • There are also ORCHA Pro Accounts for primary care staff

Our Practice Boundary Map

Use our practice map opposite to check if your postcode lies within our registration boundary.

To search the map, click in the top right hand corner and select “View Larger Map” or click the button below. You can then search for your postcode by clicking on the magnifying glass symbol.

If you have any issues using the map, please let us know.

Contact details

Monday – Friday, 8am – 6.30pm
Weekend – Closed

Tel: 01625 617300
When we’re closed call 111

Email
n81632.brokencrosssurgery@nhs.net

Broken Cross Surgery
Waters Green Medical Centre
Sunderland Street
Macclesfield
Cheshire
SK11 6JL

Please note that we do NOT take prescription requests via E-consult or over the telephone.  If you need a repeat prescription please use your online access account or ask your pharmacy to request your medication.  You can also drop your request of in the box on the ground floor or bring it to reception at the surgery. If you do not have an online access account, please complete the application form which you can find on this website under ‘use online services’.

Here for you

Appointments are available:

Weekdays
Evenings & weekends – Please ask reception for more details

Extra evening & weekend appointments are also available – Please ask reception for more details

GPDfPR – General Practice Data for Planning and Research

This practice is required to support vital health and care planning and research by sharing your pseudonymised data with NHS Digital.  For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research. You can choose whether your confidential patient information is used for research and planning. You do not need to do anything if you are happy about how your confidential patient information is used. Please click this link if you would like more information on how to opt out: Opt out of sharing your health records – NHS (www.nhs.uk)

You can change your choice at any time.

NHS App Troubleshooting and Technical Support

If you experience any technical difficulties when using the App, please click NHS App Help and Support, for help with common issues and problems.

Please do not contact your GP Surgery for technical support as they are unable to help. If you are still having issues with the App, you can use the link here to Contact the National NHS App Help Team. 

Resetting the NHS App 

The following steps may help to resolve some of the most common technical issues encountered when using the NHS App:

  1. Delete your account – If you are still able to login to the NHS App on your device, please do so, then select Settings (the “cog” icon in the top-right corner), then NHS login, then “Delete your NHS Login”. If you are unable to do this through the App, please visit https://account.login.nhs.uk/#/manage-nhs-login/delete. 
  2. Create a new account via the NHS App by providing Photo ID. If the above steps do not work, please contact the National NHS App Help Team 

How do I…

To register as a new patient at Broken Cross Surgery, simply download, print out and complete the following forms:

GP Registration Form (GMS1)
New Patient Questionnaire

Once completed, please bring them into the surgery, or alternatively, email the forms to us at n81632.brokencrosssurgery@nhs.net

Once this has been received, your details will be added onto our system so you can book appointments and contact our practice.

Book an appointment by visiting or calling the practice any time throughout the working day, or at any time using our online serviceIf you’re not registered to use our online service yet, see ‘Use Online Services’ tab.

For nurse appointments, you’ll need to give us a call to book.

If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the slot to someone else.

Broken Cross Surgery uses an online service called Patient Access. This website and mobile app lets you:

  • View, book and cancel select appointments at our practice
  • Order your repeat prescriptions
  • Access your medical records

To register for our online service, please complete the application form Application for on-line access to my medical record and email it to the surgery using the following email address; cheshireccg.bxsadministration@nhs.net

If you want to request access to your child’s medical record, please complete the application form Consent to proxy access to GP online services and email it to the surgery using the following email address; cheshireccg.bxsadministration@nhs.net

For illnesses lasting 7 days or less, you don’t need a sick note but you may need to complete a self-certification form. You can pick one up at our surgery reception or on this website – www.gov.uk/government

For absences of over 7 days, you’ll need medical evidence for your employer. For this, you’ll need a doctor’s Fit Note. Your doctor can also give you a “Fitness For Work” note which helps you get back to work more quickly.

To request a Fit Note click on the below link and complete a PATCHS Online Consultation which needs to include the start and end dates & the reason for the Fit Note – PATCHS

Home visits are available if it is not possible for you to attend the surgery. All requests for a visit should be made if possible before 10.30am.

You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.

If you need a repeat prescription, you can choose from one of the following three options:

  • Online at: www.app.patientaccess.com or via the NHS app
  • In person at our surgery or the phamacy
  • By post with a stamped addressed envelope to send it back to you

We DO NOT accept requests for repeat prescriptions over the phone.

Make sure your repeat prescription request reaches us no more than 14 days before the due date. Allow 3 working days between requesting and collecting your prescription. If you’re ordering your medication early, tell us the reason with your prescription request to avoid delays.

Some local chemists offer a collection or delivery repeat prescription service. Contact your pharmacy to find out more.

Patients on repeat medications need to see a nurse or doctor for an annual medication review. The surgery will contact your directly regarding your medication review. Please continue to order your medication as normal even if your review is overdue.

When you’ve had a test, you’ll be told how long it’ll take to get the result. Call our surgery after this time if you haven’t heard anything.

Our receptionists can only relay messages from your doctor, they can’t comment on your results. It’s your responsibility to check your test results and make follow-up appointments whenever necessary.

Our data protection and confidentiality policy means we can only give results to the patient themselves without prior permission.

Please allow at least two working days to call for blood test results and five working days for X-ray results.

If you need medical advice urgently and you feel it cannot wait until our surgery re-opens, call the out-of-hours service on 111.

You can talk to a medical professional to explain your problem and may be given advice or asked to come for an urgent appointment at the out of hours centre.

The service is open:

Monday – Thursday, 6.30pm – 8am
Friday – Monday, 6pm – 8am

Home visits are only made in exceptional circumstances.

In a genuine emergency call 999. Chest pain and/or shortness of breath are considered to be emergencies.

If the surgery have asked you to have a blood test you can book this by clicking on the following link https://www.swiftqueue.co.uk/vernova.php

If you are unable to book online you can call: 01625 264095

All Blood Tests are don eon the 1st floor of Waters Green Medical Centre.

Practice information

The following services are offered via our practice:

  • Cervical cytology (smear tests)
  • Child health surveillance
  • Chronic disease management – Diabetes, asthma/COPD, CHD
  • Contraception
  • Counselling
  • Dietary advice
  • Drug misuse
  • Epilepsy
  • Health visiting
  • Maternity
  • Mental health
  • Minor surgery
  • Mums and babies clinic (antenatal & immunisation)
  • Older people
  • Sexual health
  • Travel advice & immunisations*
  • Vaccinations & immunisations

*Planning to jet off somewhere exotic and need travel vaccinations? Please make an appointment with the practice nurse at least six weeks ahead of your travel date. To help us offer the right advice and vaccinations, please fill out the online form before coming to see the nurse.

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from the 7th September 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

We charge for some tasks outside of normal NHS medical services.

All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Broken Cross Surgery in the last financial year was £40,132 before tax and National Insurance. This is for 0 full time GPs and 5 part time GPs and 2 locum GPs who worked in the practice for more than six months.

EU Exit advice for patients

We have heard from many of our patients with questions around their health and care as a consequence of an EU exit. The best source of information can be found on www.nhs.uk. This website will be updated on a regular basis.

Information regarding medicines

Please keep ordering your repeat prescriptions and taking your medicines as normal. It’s very important you don’t order more medicines than normal. If you do, then it may mean that other people won’t be able to get their medicines. Further information is available on www.nhs.uk

Meet the Team

Dr Ian Collyer (m) – GP Partner
Dr Collyer has worked at Broken Cross Surgery as a partner since August 2002.
Oxford University in 1996 – MA (Oxon), BM BCh, MRCGP, PG Cert GP
Specialist Interests:
Dermatology, minor surgery, and post graduate medical education

Dr Madeleine Bennett (f) – GP Partner
Dr Bennett has worked at Broken Cross Surgery since August 2015 and is a GP Partner.
Liverpool 2010, BSc MBChB, MRCGP, DFSRH
Special Interests: Sexual and Reproductive Health

Dr Daniel Harle (m) – GP Partner
Dr Harle has worked at Broken Cross Surgery since January 2015 and is a GP Partner.
East Anglia 2008, MBBS, MRCGP, SEM Diploma
Special Interests: Substance Misuse, Minor Surgery, Sports Medicine

Dr Lucy Jessop (f) – GP Partner
Dr Jessop started working at Broken Cross Surgery in November 2016 for her final year as a Trainee GP. When she finished her GP training she returned as a regular locum and in October 2021 Dr Jessop became a GP Partner.
Nottingham 2010, BMBS, MRCGP
Special Interests: Palliative Care, Diabetes

Dr Kirtan Jagani (m) – Salaried GP
Dr Jagani started working at Broken Cross Surgery in August 2021 for his final year as a Trainee GP.
Once his GP training was completed in August 2022, he became a salaried GP.

Dr Redwan Yaqoob (m) – ST3
Dr Yaqoob is in his final year of GP training and started at Broken Cross Surgery in February 2023.

Dr Atia Haq (f) – ST3
Dr Haq is in her last final year of GP training and started at Broken Cross Surgery in June 2023.

Dr Rebecca Calderbank (f) – FY2
Dr Calderbank is on a 4-month placement as part of her doctor training and started with us in December 2023.

Sister Claire Allen (f) – Nurse
Claire qualified in February 1989 and has worked at Broken Cross Surgery since May 2006.
Specialist Interests: Diabetes, hypertension, COPD, Travel Health, smears, and general nursing roles.

 

Sister Emily West (f) – Nurse

Emily has worked at Broken Cross Surgery since April 2022 and is one of our Practice Nurses.
Specialist Interests: Asthma, Hypertension, Learning Disability annual reviews. Baby immunisations, cytology/smears and other general nursing roles.

 

Dianne Sanderson (f) – Clinical Pharmacist

Dianne has worked at Broken Cross Surgery since June 2020. She works Mondays & Tuesday all day and Thursday morning.

Dianne can answer any queries you have related to your medications including any herbal or over the counter remedies you may take. She can do a review of your medications to check that the dose is appropriate, whether there are any drugs which interact and whether you can stop or need to start any as well as making sure you are up to date with blood tests. Dianne can also advise on a range of long term conditions such as  respiratory diseases, depression, and skin disorders such as acne, eczema or psoriasis.

Trish Ridgway (f) – Pharmacy Technician

Trish has worked at Broken cross Surgery since January 2021. She deals with Medication Reviews and Audits, Hospital Discharges, Clinic Letters, Prescription Requests and Queries, Request Blood Tests all according to Medicines Management and NICE guidelines.

Beth Harris (f) – Physician Associate

Beth has worked with Broken Cross Surgery since March 2021. She can deal with a wide range of medical problems and undertakes chronic disease reviews & medication reviews. Beth also helps to look after two of the local care homes to do ward rounds.

What is a Physician Associate?

Physician Associates are clinical graduates trained in the medical model to consult, examine, understand the patient’s problems, and plan care.
They work to complement GPs and the practice team.

Matt Hurst (m) – Musculoskeletal First Contact Practitioner

Matt has worked at Broken Cross Surgery since September 2022. He works across 2 GP practices and Macclesfield Hospital.

What is a First Contact MSK Practitioner?

A first contact practitioner (FCP) is an experienced physiotherapist who has the advanced skills necessary to assess, diagnose and recommend appropriate treatment or referral for musculoskeletal (MSK) problems on a patient’s first contact with healthcare services e.g. when they visit their GP surgery.
If appropriate, Matt may prescribe a programme of exercises, refer for blood tests or X-ray, administer steroid injections, or refer to secondary health service e.g. rheumatology or orthopaedics.

Mrs Lesley Barrett (f) – Practice Manager
Lesley joined the surgery as Practice Manager in January 2002 and is responsible for the efficient, effective and safe management of the Practice.

She runs the business side of the medical practice, recruiting employees, ensuring the well-being of doctors and staff, managing the practice’s finances, and ensuring the organisation complies with relevant laws and regulations and contractual obligations. Lesley works closely with the GP Partners and other team members to develop and improve our services to keep up-do-date with changes in primary care.

Mrs Susan Brown (f) – Operations Manager
Sue joined Broken Cross Surgery in June 2008 as Reception Manager.
In September 2020, she then became the Operations Manager working closely with the Practice Manager and GP Partners to ensure the smooth day to day running of the surgery, supporting Lesley in the recruitment of staff and HR within the practice.

Sue is responsible for GP and Staff cover planning and the management of rotas and annual leave booking to allow the practice to run as efficiently as possible at all times.

Medical Secretaries – Nicky (f) & Fiona (f)

Nicky & Fiona have worked at Broken Cross Surgery since March 2018.

They look after referrals, prescriptions, emails, health insurance reports and deal with general secretarial duties.

Practice Administrators – Clare (f) & Sam (f)
Clare joined the surgery in November 2022 and Samantha has worked at Broken Cross since April 2010.

They deal with clinical coding, online access, medical records, new registrations, recalling of chronic diseases, NHS health checks and scanning patient letters along with other general admin.

Patient Advisors
Broken Cross Surgery has five Patient Advisors.

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