Welcome to the Park Green Surgery page
The friendly and professional team here at Park Green Surgery would like to welcome you to our surgery page – the best place to find out everything you need to know about keeping yourself and your family healthy and well. We hope you’ll find our information user-friendly and a convenient resource that makes it even easier to improve your wellness, with online facilities that allow you to arrange your repeat prescription, book an appointment and access useful information about our practice. Whether you’re new to the Macclesfield area and need to register with a GP, or whether you’re one of our existing patients, you’re in very safe hands.
Monday – Friday, 8am – 6.30pm
Weekend – Closed
Tel: 01625 429555
When we’re closed call 111
Park Green Surgery
Waters Green Medical Centre
Here for you
Appointments are available:
Evening & weekends – Please ask reception for more details
How do I…
Simply download, print out and complete a new patient registration form at home and bring it into the surgery. We have printed copies here if you don’t have a printer. Once this has been signed, your details will be added onto our system so you can book appointments and contact our practice.
Routine appointments can be booked up to 4 weeks in advance, simply visit or call the surgery, or use our online service.
Our Reception Team will ask for basic information about your symptoms to make sure you’re seen quickly by the most appropriate member of our team.
If you’re not registered to use our online service yet, see ‘Use online services’ below.
Telephone consultations – Some patients don’t need a face-to-face appointment. We offer 5-minute telephone appointments so you can speak to a doctor about your problems quickly and conveniently.
Phone in time – If you’d like to speak with your doctor they’re usually available after their morning surgery. Our receptionist will take your number if the doctor is busy and then you’ll receive a callback later or, occasionally, the following day if there has been a large volume of calls.
Double appointments – Routine doctors appointments are 10 minutes long. For multiple conditions or complex issues, please request a double appointment.
Urgent appointments – Our duty day 7-minute-long appointments are only for urgent issues, not ongoing problems. They can be arranged by calling the surgery from 8am, explaining your symptoms and receiving a callback from our triage nurse who will determine whether you need to be seen on the same day.
If you cannot attend an appointment for any reason, please let us know as soon as possible so that we can offer the slot to someone else.
Park Green Surgery uses an online service called Patient Access. This website and mobile app lets you:
- View, book and cancel select appointments at our practice
- Order your repeat prescriptions
- Access your medical records
To register for our online service, just pop in to the practice with photo ID such as a passport or driving licence, and a utility bill in your name dated within the last 3 months.
For illnesses lasting 7 days or less, you don’t need a sick note but you may need to complete a self-certification form. You can pick one up at our surgery reception or on this website – www.gov.uk/government
For absences of over 7 days, you’ll need medical evidence for your employer. For this, you’ll need a doctor’s Fit Note. Your doctor can also give you a “Fitness For Work” note which helps you get back to work more quickly.
Housebound patients can receive a home visit from a doctor by calling the practice between 8am and 10.30am. You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.
Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.
Your GP may refer you to the community nursing team for home visits, and anyone who has recently had a baby or who is a newly registered patient with a child under 5 will receive a home visit from our health visitor.
To order your repeat prescription you can use your prescription tear-off slip and put it in the requests box on the ground floor of our surgery or order online.
Macclesfield pharmacies also offer a collection and delivery service so you can also give your prescription request to your usual pharmacy.
We don’t take repeat prescription requests over the telephone.
Make sure to leave a minimum of 2 working days to ensure your request is processed in time, and only tick the medications that you need.
Anyone on a repeat prescription will need a regular medication review. When you receive a notification on your tear-off slip, make an appointment immediately to avoid delays in your medication.
When you’ve had a test, you’ll be told how long it’ll take to get the result. Call our surgery after this time if you haven’t heard anything.
Our receptionists can only relay messages from your doctor, they can’t comment on your results. It’s your responsibility to check your test results and make follow-up appointments whenever necessary.
Our data protection and confidentiality policy means we can only give results to the patient themselves without prior permission.
For blood test, x-ray, scans and specimen results, please ring between 2pm and 4pm a full 7 working days later.
If you need medical advice urgently and you feel it cannot wait until our surgery re-opens, call the out-of-hours service on 111.
You can talk to a medical professional to explain your problem and may be given advice or asked to come for an urgent appointment at the out of hours centre.
The service is open:
Monday – Thursday, 6.30pm – 8am
Friday – Monday, 6pm – 8am
Home visits are only made in exceptional circumstances.
In a genuine emergency call 999. Chest pain and/or shortness of breath are considered to be emergencies.
The following services are offered via our practice:
- Dietary advice
- Asthma management clinic
- Cervical cytology (smear tests)
- Childhood immunisation clinic
- Child development clinic
- Diabetes clinic
- Drug misuse service
- Family planning/contraception
- Flu clinics
- Maternity care
- Mental health
- Minor surgery/wart clinic
- Older people
- Smoking cessation clinic
- Travel clinic*
*Planning to jet off somewhere exotic and need travel vaccinations? Please make an appointment with the practice nurse at least six weeks ahead of your travel date. To help us offer the right advice and vaccinations, please fill out the online form before coming to see the nurse.
We charge for some tasks outside of normal NHS medical services.
All GP Practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at that practice.
The average pay for GPs working in Park Green Surgery in the 2017 / 2018 financial year was £63,070 before tax and national insurance.
This is for 4 full time GPs and 6 part time GPs who worked in the practice for more than six months.
EU Exit advice for patients
We have heard from many of our patients with questions around their health and care as a consequence of an EU exit. The best source of information can be found on www.nhs.uk. This website will be updated on a regular basis.
Information regarding medicines
Please keep ordering your repeat prescriptions and taking your medicines as normal. It’s very important you don’t order more medicines than normal. If you do, then it may mean that other people won’t be able to get their medicines. Further information is available on www.nhs.uk