Coronavirus: Test and Trace is here

Coronavirus: Test and Trace is here

The NHS Test and Trace Service went live on the 28th May. For more information about the service and how it will work, click here.

If you have symptoms there are four steps to take:

As soon as you experience coronavirus symptoms, you will need to self-isolate for at least 7 days. Anyone else in your household must self-isolate for 14 days from the date when you started having symptoms.

Order a test immediately by going to or calling 119 if you do not have internet access.

If your test is positive, you must complete the remainder of your 7-day self-isolation, and anyone in your household must also complete their 14 day isolation, starting from the onset of your symptoms.

If your test is negative, you and other household members no longer need to self-isolate.

If your test is positive, the NHS Test and Trace service will send you a text or email alert or call you with instructions on how to share details of people with whom you have had close, recent contact and placed you have visited. It is important that you respond as soon as possible.

What happens if you are contacted by NHS Test and Trace?

You will be alerted by the NHS Test and Trace service if you have been in close contact with someone who has tested positive for Coronavirus. The alert will come via text, email or phone. You will then be asked to log into the NHS Test and Trace website, which is normally the easiest way for you and the service to communicate with each other. If not – a trained call handler will be able to talk you through the next steps.

If you are under 18, then a phone call will be made to seek parent or guardian permission to continue.

You will be asked to self-isolate for 14 days from your last contact with the person who has tested positive. It’s really important to follow this, even if you do not feel unwell. Your household does not need to self-isolate with you, provided that you do not have any symptoms.

If you develop symptoms of coronavirus, or other members of your household develop symptoms, you must self-isolate immediately and book a test at or call 119 if you do not have access to the internet. If your test is positive you must stay at home for 7 days and the NHS Test and Trace Service will be in touch to ask about your contacts, as they will also need to self-isolate. If the test is negative, it is crucial that you continue your 14 day isolation period.

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